- Download and install the software.
- It will scan your computer for problems.
- The tool will then fix the issues that were found.
The 0xe8000065 iTunes error usually occurs when you try to connect your iOS device to iTunes. The error message that usually appears on your phone is “iTunes failed to connect to this iPhone because there was an unknown error (0xE8000065)”. This is usually due to communication problems between your device and your computer. One of the best ways to solve this problem is to connect your device to your computer with a different USB cable. If this does not solve the problem, continue with the additional troubleshooting steps listed below.
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Restart your PC
Before moving on to other fixes, simply start by rebooting the system and repeat the synchronization process again when the next boot sequence is complete.
In fact, this problem may be due to a temporary error. Restarting the computer will erase the data that caused the problem. It is advisable to disconnect the data cable from the USB port of your PC before starting the restart.
If restarting does not solve the problem, continue with the method described below.
Close Apple Services in the Task Manager.
- Open the Windows Task Manager by pressing “Ctrl + Alt + Del” at the same time. Find Apple services such as iTunesHelper.exe, iPodServices.exe, or AppleMobileDevcieService.exe. Click the service and select End Process. This closes these services. Then restart your computer and try again.
Make sure that the USB driver for your Apple mobile device is working
Updated: April 2025
This tool is highly recommended to help you fix your error. Plus, this tool offers protection against file loss, malware, and hardware failures, and optimizes your device for maximum performance. If you already have a problem with your computer, this software can help you fix it and prevent other problems from recurring:
- Step 1 : Install the PC Repair and Optimizer Tool. (Windows 10, 8, 7, XP, Vista).
- Step 2 : Click Start Scan to determine what problems you are experiencing with your computer.
- Step 3 : Click Repair Allto resolve all problems.
Make sure that the USB driver for the Apple mobile device is working in the Device Manager. To do this, follow the steps below:
- Hold down the Windows key and press “R”> type devmgmt.msc in the “Run” field and press “Enter”> click the + next to it under “Universal Serial Bus Controllers”.
- If there is an error icon next to this driver. Right-click it and select the “Remove” option.> Click the “Action” menu tab at the top of the screen and select the “Check for hardware changes” button.
Reinstall iTunes
Actually, iTunes failed to connect to this iPhone / iPad due to an unknown error (0xE8000065). The error could also be caused by a corrupted iTunes folder. If this scenario applies, you may be able to solve the problem by completely reinstalling the iTunes app.
Problems like this usually occur after certain items have been quarantined by iTunes or Bonjour during an AV scan. Several affected users have confirmed that they have fixed the problem by uninstalling iTunes along with its components and then downloading and installing the latest version again.
However, the steps for uninstalling iTunes are different if the Universal Windows Platform (UWP) version encounters the 0xE8000065 error.
To justify both scenarios, we’ve created two guides that show you how to reinstall all the components involved.
Update the security software
The anti-malware software on your PC or iPhone can cause error 0xE8000065. Although it is unlikely, updating the security software installed on your computer system can do no harm. Visit your security company’s website if you can’t find where the updates are located.
Conclusion: apparently, these five trial and error methods fixed error 0xE8000065 in every step of the test. Hopefully, this solves your problem as well.
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