How to Repair Epson Error Code 0x97 in Windows 10 Computer

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Epson printer users sometimes encounter error code 0x97 on their Epson printer. This error is unusual and usually occurs with prolonged use of the printer. The Epson printer cannot print documents when the error code 0x97 appears on it. Surely you would like to know how to fix Epson error 0x97? Just keep reading for detailed instructions.

What causes the Epson error code 0x97?

Printer Cannot be Contacted over the Network

Epson error 0x97 is caused by an internal hardware problem. There are several Epson models that are known to have this hardware problem when the motherboard suddenly fails. If you encounter a hardware problem, there is not much you can do, at most try to clean the print head nozzles.

There are several ways around this problem, but as you’ve already guessed, there is no permanent solution other than repairing or replacing the unit.

How to solve the Epson error code 0x97?



Updated: April 2025

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Disconnect and connect the peripherals

  1. Disconnect all USB cables and cables connected to the printer.
  2. Open the printer case and remove any jammed paper.
  3. Remove the print cartridges and store them in a safe place.
  4. When the printer is no longer connected, press the power switch on the computer.
  5. Reconnect any power cords and USB devices connected to the printer.
  6. Then turn the printer back on.

Clean the printer

  1. Turn off your Epson printer.
  2. Open the printer case gently.
  3. Then take a paper towel and moisten it with warm water.
  4. Clean the inside of the printer, especially the mechanical pad and other sensitive areas.
  5. Then remove the cloth and wait 15 minutes.
  6. Then reassemble the printer and turn on the power switch.

Utilize the Microsoft Printer Troubleshooting tool

  1. Follow this link
  2. Download the troubleshooting tool and install it on your Windows PC.
  3. Follow the instructions to solve the problem with your printer.

Epson printer error code 0x97 is a hardware error, which means that your printer is essentially down. Epson will replace your printer if it cannot be repaired. It would be best if you contact the warranty service first before doing anything else.

  1. Use the Microsoft Printer Troubleshooting Tool.
  2. Disconnect and reconnect the connector.
  3. Wipe the printer with a damp cloth.
  4. Update the drivers.
  5. Contact a professional hardware technician.

  1. Follow the troubleshooting procedure in Windows.
  2. Make sure that the ink cartridges are original.
  3. Check and repair a clogged print head.
  4. Check and repair the connections.
  5. Update the Epson printer driver.
  6. Resolve hardware problems.
  7. Check the printer connection and restart the printer.

You need to disconnect the cables and connectors. Allow the printer to rest for 5 minutes. Then press the power switch for 60 seconds. Hold down the power button while you reconnect all the cables.

Frequently Asked Questions



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