How to Resolve Error 2753 ‘The file is not marked for installation’ in Windows PC

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When you try to install a program on a Windows 11/10 computer, you may get a 2753 error. Sometimes packages are corrupt, or maybe the packages don’t work properly or can’t create files or paths. One such annoying error: Error 2753, File not marked for installation.

This error is not just related to certain files. It can happen to any file, whether it’s an executable or an MSI file. Let’s see how you can fix this error.

What causes error 2753 “File not marked for installation”?

  • The InstallShield folder is corrupted.
  • Adobe Shockwave has not been installed correctly.

How do I fix the 2753 ‘File not marked for installation’ error?



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Restore the corrupt InstallShield folder

  1. Close the error window and go to C:\Program Files\Pinnacle.
  2. Delete the “Studio12” or “Studio14” folder, depending on your installation preference.
  3. Then go to C:\Program Files \Common Files and delete the folder.
  4. Then press Win + R to open a “Run” window, and type the command MSConfig.
  5. Press Enter to open the System Configuration window.
  6. On the Services tab, locate the Windows Installer service and check the box (if it’s not checked).

Reinstall Adobe Shockwave

  1. Go to the Adobe Shockwave website here.
  2. Use the uninstaller to remove Adobe Shockwave and reboot your system.
  3. Go back to the same website and install the latest version of Adobe Shockwave.
  4. Then reboot the system.

Launch the installation file as an administrator

  1. Right-click on the installation file and select Run as administrator.
  2. The User Account Control (UAC) prompt will appear. Click Yes and check to see if the file can be run or not.



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Frequently Asked Questions

Sometimes packages get corrupted, or packages don't work correctly, or can't create files or paths.

  1. The InstallShield folder is corrupted.
  2. Adobe Shockwave was not installed correctly.

  1. Close the error window and go to C:\Program Files\Pinnacle.
  2. Delete the "Studio12" or "Studio14" folder, depending on your installation preference.
  3. Then go to C:\ Program Files \ Common Files and delete the folder.
  4. Then press Win + R to open a "Run" window, and type the command MSConfig.
  5. Press Enter to open the System Configuration window.
  6. On the Services tab, locate the Windows Installer service and select the check box (if it is not checked).