How to Resolve "Something Happened and Your Pin Isn't Available" Issue

Q: Why do I see the message "Something has happened and your PIN is unavailable" on my PC?

The error message 'Something has gone wrong and your PIN is unavailable' appears when the PIN service is not working properly or conflicts with other Windows services. You can usually get around this error by using your password along with your PIN. Of course, it's even easier if you can reset the PIN through your Microsoft account.

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One of the most useful security features that Microsoft recently introduced for Windows 10 is the ability to log in to Windows 10 using a PIN. Yes, this option is available to Windows 10 users and is very useful, especially if you want to add an extra layer of security to your privacy.

However, sometimes you may get the error message “Something has happened and your PIN is not available” when logging in to your Windows 10 computer. The full message is “Something has happened and your PIN is unavailable. Click to set your PIN again.”

The good news is that this problem can be solved and you can log back in to continue doing the hard work. Let’s see how to get around this problem.

Table of Contents:

What causes the “Something happened and your PIN is unavailable” error?

You can’t get past the login screen: In this case, users are locked out and there’s no other way to log in. This situation usually occurs after changes have been made to the startup configuration or to some internal modules.
Know how to use passwords: Passwords are an alternative to PINs and can be used instead. If you can log in or access another user account, you can easily solve this problem using workarounds.

How do I solve the “Something happened and your PIN is unavailable” problem?

Updated: February 2025

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Remove the last update

On the login screen, while holding down the SHIFT key, click on Power -> Restart.
After restarting, click Troubleshooting -> Advanced -> Remove Updates.
Click Delete last quality update. *
After uninstalling the update(s), try logging in with your PIN.

Log in to your Microsoft account from another device

Make sure your PC is connected to the Internet.
Log in to your Microsoft account from another PC or device (such as a phone or tablet).
Restart your PC and enter your PIN again to log in to your PC.
After you have logged in to Windows, go to Start -> Settings -> Accounts -> Login Options.
Select Windows Hello PIN, and then click Delete.
After deleting the existing PIN, click Add to create a new PIN for your account.

Resetting a PIN

Make sure your PC is connected to the Internet.
On the login screen, click I forgot my PIN and follow the instructions to reset your PIN.

Log in to Windows 10 with your account password

On the login screen, click Login Options.
Then click the Key icon.
Enter your password and press Enter to sign in to Windows.
Once you are in Windows, go to Start -> Options -> Accounts -> Login Options.
Select Windows Hello PIN and click Delete.
After deleting your existing PIN, click Add to create a new PIN for your account.

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Frequently Asked Questions

Why do I see the message “Something has happened and your PIN is unavailable” on my PC?

The error message "Something has gone wrong and your PIN is unavailable" appears when the PIN service is not working properly or conflicts with other Windows services. You can usually get around this error by using your password along with your PIN. Of course, it's even easier if you can reset the PIN through your Microsoft account.

How do you fix the “Something happened and your PIN is unavailable” error in Windows 10?

Open the settings.
Click on Accounts.
Click on Login options.
Click I forgot my PIN in the PIN section.
Check your password and click OK.
On the next screen, create a new PIN and follow the instructions on the screen.
Restart your computer and make sure that you can log in with the new PIN.

How do I remove the latest Windows update?

On the login screen, while holding down the SHIFT key, click on Power -> Restart.
After restarting, click Troubleshooting -> Advanced -> Remove Updates.
Click Delete last quality update(s).
After deleting the updates, try logging in with your PIN.