Troubleshooting: Error Code 8015d002 for Xbox Email and Password

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Error code 8015d002 occurs for Xbox 360 users when they try to log into their account. Most users who encounter this issue report that they have an active Xbox Live subscription.

Players receive an error message with a code when they try to log into Xbox Live :

Account does not exist. Status code: 8015D002

Table of Contents:

What is causing the error code 8015d002 in the Xbox email and password?

The Xbox One is experiencing connectivity issues due to a poor Internet connection.
The Xbox server is down, so you cannot log into your Xbox Live account.
A third-party application may be causing problems with your PC.
Because the system cache is corrupted
Sometimes the problem can be caused by a recently installed system update.
Damaged Xbox console.

How to resolve the Xbox error code 8015d002?

Updated: April 2025

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Clearing the cache of the system

Press the Guide button on the controller and select Settings.
Go to System Settings and select Memory.
Highlight the memory device in the list and press Y on the controller.
Select the Delete system cache option.
Select Yes to begin the cleaning process.
After clearing the cache, you can restart the console and see if the problem is resolved.

Moving the Profile

Go to Settings -> System Settings.
Select Storage and locate your account.
Once you find your profile, select Move.
Move your profile to another hard drive or USB drive.
Once the move is complete, you should be automatically logged in and the problem will be solved.

Turn off automatic login

Use a web browser to access your Microsoft account.
Go to My Account and select Security, Family, and Forums.
Locate the Xbox 360 profile protection on the right side. You will see the number of consoles using the automatic login option.
Select the Download Profile Required option.
Then return to the console and you will be prompted for a password to log in to your account.

Deleting and registering your Account again

Press the Xbox button twice to open the instructions.
Select Settings and scroll down to All Settings.
Select Accounts and choose Delete Accounts.
Find the account you want to delete and delete it.
Optional: Some users report that they have to repeat the deletion process several times before they can completely remove an account from the list.
After restarting the console, you will need to add the account again.
Open the instructions by scrolling to the left.
Select Login -> Add and manage.
Select Add New and enter your Microsoft account email address and password.

Restarting Xbox One

On the Home screen, scroll to the left to open the manual.
You can also open the manual by simply pressing the Xbox button on your controller.
From the menu, select Settings.
Now select Restart the console. Select Yes to confirm.
After restarting the console, try logging in again.

Turn off the two-step verification

Use a web browser and log in to your Microsoft account.
Go to Security and Privacy and select Manage Advanced Security.
Select Disable two-step verification.
Click Yes to confirm that you want to disable two-step verification.

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Frequently Asked Questions

How do I fix error code 8015D002?

Log in to your Microsoft account.
Under Security and Privacy, click Change password and Other.
Under Account security information, check your email addresses and phone number.
Sign out of your Microsoft account and then sign back in.

Why won’t my Xbox accept my password?

If you can't log in to your Xbox after changing your Microsoft account password, the reason may be that the console hasn't received your new account password. To do this, go to account.microsoft.com, select Sign In, and enter your Microsoft account email address and new password.

How do I fix error code 8015D002 on my Xbox 360?

Log in to your Microsoft account.
Under Security and Privacy, click Change password and Other.
Under Account Security Information, check your email address and phone number.
Sign out of your Microsoft account and then sign back in.

How do I fix my Xbox error code?

Turn off your console, then unplug the power cord to make sure the console is completely off. Wait 30 seconds, then plug the power cord back in. Hold down the pairing button and eject button on the console, then press the Xbox button on the console.