Troubleshooting: “MTP USB Device Driver Failed” Error Message

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If you are trying to connect your cell phone to your computer, but you get the error message “Device driver has not been successfully installed” and “MTP USB Device Failed”, then you have come to the right place because today we will look at how to solve this problem.

MTP stands for Media Transfer Protocol, which is an extension of the PTP (Picture Transfer Protocol) communication protocol that allows you to atomically transfer media files to and from portable devices.

If you encounter the MTP USB Device Failed Installation error, you will not be able to transfer media files to or from several USB devices, such as smartphones, cameras, etc. So, without wasting any time, let’s see how to fix the MTP USB Device Driver Failed Installation error with the help of the following troubleshooting guide.

What causes the “MTP USB Device Driver Failed” error?

The full name of MTP is Media Transfer Protocol. It is useful when you need to transfer data between your computer and Android device. However, if the device is not installed correctly, the connection between your Android device and PC will be disconnected and you will not be able to transfer data between them.

USB MTP device crash is a common problem caused by the USB MTP device driver. It occurs whenever you try to connect your Android device to your PC.

When you connect the Android device to your computer, Windows first installs the appropriate driver software for the Android device. In this case, it is the USB MTP device driver. In the image above, you can see that the device driver was not successfully installed (MTP USB Device Failed occurs due to MTP USB device driver failure).

In this article, we will talk about how to fix MTP USB Device Failed/MTP USB Device Driver failed error. There is more than one solution. If you are not sure about the exact cause of this problem, you can try these solutions one by one until you find the right one.

How to resolve the “MTP USB Device Driver Failed” error?



Updated: April 2025

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Updating the MTP USB driver

If no hardware device is malfunctioning, you are probably using the wrong driver.

Manual driver update: You can manually update the USE MTP driver by checking the manufacturer’s website for the latest correct driver for the device. Make sure that only drivers that are compatible with your version of Windows 10 are selected.

Automatic driver updates: If you don’t have the time, patience, or computer skills to manually update your monitor and video drivers, you can do it automatically with a third-party driver update program. It will automatically detect your system and find the correct drivers for your USB port and Windows 10 variant, download them and install them correctly:

Installing the MTP Porting Kit

  1. Download the MTP Porting Kit from Microsoft’s official website.
  2. Then double-click on it to install the installation file.
  3. After installation, restart your computer.
  4. Connect the cell phone to the computer again via USB cable and see if the problem persists.
  5. If you have already installed the MTP Transfer Kit on your computer, you may need to upgrade to the latest version to make it work properly.

Troubleshoot hardware issues

Make sure there are no hardware problems. Try plugging your cell phone into a different USB port and see if it works the same way.

Try connecting it to both the back and front ports. If the result is the same, try plugging another cell phone into the same USB port to see where the problem lies.

If the above tests show that your hardware is working properly, be sure to enable debugging in your cell phone’s settings.

Correct the registry settings

If the registry settings are incorrect, you won’t be able to use the USB device driver correctly.

  1. Press the Start button on your keyboard.
  2. Type Regedit and press Enter.
  3. In the window that appears, click Yes.
  4. Follow the path below :
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l/Class.
  5. Press the Ctrl key and the F key on your keyboard at the same time.
  6. Enter Portable Equipment and press Enter.
  7. On the right-hand side, you will see the (default) Portable Equipment value in the line.
  8. If you see UpperFilters there, right-click on it and click Remove.
  9. Exit the registry editor. Reboot your computer.



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Frequently Asked Questions

The "MTP USB Device Failed" problem can also be caused by incorrect registry settings. That is if the registry settings are set in such a way that the external device cannot be recognized and installed. Therefore, you can change the registry settings so that everything works normally again. Registry Editor is a professional tool.

Download the MTP Porting Kit from the official Microsoft website here. Then double click on it to install the installation file. Once it's installed, restart your computer. Reconnect your cell phone to your computer with a USB cable and see if the problem persists.

  1. Press and hold the Windows key and press R.
  2. You can also press the Windows key and type Device Manager to find the device.
  3. Expand Mobile Devices and find your device.
  4. Right-click on it and choose Update Driver Software.
  5. Select Search for driver software on your computer.

MTP stands for Media Transfer Protocol, and as the name implies, the USB device MTP driver is responsible for supporting data exchange between your Android device and your computer.