Troubleshooting “Widevine Content Decryption Module” Error on Windows PC

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Widevine Content Decryption Module (WidewineCdm) is a decryption module built into Google Chrome that allows you to play DRM (digitally protected content) HTML5 videos. This module is not installed by third-party developers but is already built into Chrome. If you disable or remove this module, you won’t be able to play videos from popular streaming sites like Netflix or Amazon Prime.

The error message says to go to “chrome://components/” in Chrome and update the WidewineCdm module. If it still says it hasn’t been updated, don’t worry, we’ll fix the Widevine content decryption module error with the guide below.

What is the cause of the Widevine Content Decryption Module error?

  • Plugin crashed
  • Disabled plugin
  • Infected by a virus or malware
    The plugin has not been updated

How to repair the “Widevine Content Decryption Module” error?



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Reinstall Chrome

  1. Run the “Run” window with Windows Key + R.
  2. Then type appwiz.cpl in the box and press Enter.
  3. Scroll through the list of apps, select Chrome, and click Uninstall.
  4. After uninstalling Chrome, download it again.
  5. After downloading it, install it and see if it solves the problem.

Update the Widevine content decryption module

  1. Open Chrome, type the following text into the address bar, and press Enter:
    chrome://components/.
  2. Find the Widevine decryption module and click Check for updates.
  3. Refresh the page, and if you see an “Up to date” message, it means that your plugin has been updated.
  4. Reboot your computer and see if the problem persists.

Uninstalling, reinstalling, and updating the plugin

  1. Press the Windows + R key.
  2. Type the following command in the box and press Enter: %userprofile%/appdata/local.
    Go to Google -> Chrome -> User Data.
  3. Browse through the list of folders and find WidevineCdm, right-click it and select Delete.
  4. Launch the Task Manager.
  5. Right-click on the Chrome entry and select Stop Task.
  6. Update the plugin.
  7. Reboot your computer.

Have full access to the Widevine content decryption plugin

  1. Press the Windows + R key.
  2. Type the following command in the box and press Enter: %userprofile%/appdata/local
    Go to Google -> Chrome -> User Data.
  3. Find WidevineCdm in the list, right-click on it and select “Properties” in the menu.
  4. Check the Security tab and make sure you have full access to the folder.
  5. If you see a checkmark next to “Full Control”, it means you have full access.



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Frequently Asked Questions

  1. Click on the menu button, select Add-ons and Themes. Add-ons and select Plugins.
  2. In the Plugins window of the add-ons manager, click the dots icon (3 dots) next to Widevine Content Decryption Module provided by Google Inc. and select Never Activate from the drop-down menu.

Widevine Content Decryption Module is a decryption module built into the Chrome browser that allows the browser to play DRM-protected HTML5 video and audio files, such as those found on Netflix. With this plugin, you can watch/stream DRM protected HTML5 videos and audio files in Chrome like Netflix.

  1. Update Widevine content decryption module.
  2. Check your antivirus software.
  3. Change WidevineCdm authorization.
  4. Delete the plugin folder and update it.
  5. Reinstall Chrome.